Nancy Kennedy is responsible for driving value and growth within OLG’s Lottery business and has oversight of the company’s enterprise Customer Experience function. This includes developing new products and customer experiences as well as ensuring excellence in all of OLG’s frontline customer facing operations. She and her team work closely with OLG’s other lines of business and external partners to ensure that the company keeps pace with an evolving marketplace and customer demands.
In addition, Nancy leads OLG’s Enterprise Strategy function which supports all areas of the organization. This team is accountable for the development of the organization’s strategic plan to ensure OLG achieves its mandate of socially responsible revenue growth and economic development.
Prior to joining OLG, Nancy had a long-standing career in the Ontario Public Service where she served in a range of portfolios up to the level of Deputy Minister. She was also the inaugural President and Chief Operating Officer at the Ontario Cannabis Store.