OLG announced today that it has received the World Lottery Association’s (WLA) 2014 Best Overall Responsible Gambling (RG) Program award.
The WLA announced the award during its biennial general meeting held on Wednesday, November 5, 2014 in Rome, Italy. Presented every two years, the award recognizes excellence in Responsible Gambling and rewards the gaming and lottery organization with the best overall program among more than 140 member organizations from across the world. Eligibility for the top prize is limited to operators with level 4 certification, the WLA’s highest level of accreditation.
“Over the past nine years, OLG has worked with problem gambling experts to develop an effective RG program,” said Tom Marinelli, Acting President and CEO, OLG. “We’re proud of the standard we are pursuing when it comes to RG and the recognition our program continues to receive. While we have made great strides, we will never stop making improvements guided by external research and the expectations of our customers.”
Benefiting from the work of problem gambling experts and leading researchers, OLG has developed an enterprise-wide Responsible Gambling program that provides players with information to help them make informed choices. Through comprehensive employee training, innovative technology and collaboration with community organizations, OLG provides a gateway to effective support services.
In addition to this recognition from the WLA, as of March 2014, all of OLG’s 19 gaming sites have received RG Check, the most rigorous RG accreditation program in the world.
As OLG’s modernization continues, private sector service providers will take over specific day-to-day operations of lottery and gaming in Ontario. At the same time, OLG will become a leaner, more focused organization, responsible for managing the lottery and gaming market and maintaining a gold standard in Responsible Gambling programming.