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Prize Claim with a Ticket:

If you have a winning ticket, there are many ways to claim your prize. Click How to Claim Prizes for all the details.

What to do if a Customer has Lost a Winning Lottery Ticket

OLG’s new Data Analysis and Retrieval Technology (DART) system is helping to ensure that all prizes are claimed and paid to the right person.

DART has the ability to scan billions of lottery transactions in mere seconds. This helps us find and fight potential fraud. But it also allows OLG to use historic information to discern whether there are any playing “patterns” that would enable OLG to help identify the winner of an unclaimed prize.

OLG aims to get the right prize to the right person, each time and every time. And ensuring the life of a winning ticket reaches a fulfilling end.

Ticketless Prize Claims

If you believe you have a claim on a lottery prize – but you do not have your ticket – OLG may be able to use DART to verify your claim. How? The DART system is capable of creating a unique historical profile for each of the billions of tickets sold to OLG’s customers.

Combining the power of DART with information provided by the customer, OLG may be able to prove your claim is legitimate.

For further information, please call 1-800-387-0098 (Press option #3).

September 24, 2015 – Unauthorized Telephone Solicitation

OLG advises Winner’s Circle Reward members of an unauthorized telephone solicitation that claims to provide additional WCR points. This solicitation instructs people to call a phone number for more information where they are then asked for personal credit card information.

OLG is not conducting any such solicitation and any WCR members receiving such a call should report the incident to police by calling the CANADIAN ANTI-FRAUD CENTRE (formerly known as PHONEBUSTERS) at 1-888-495-8501 or online at http://www.antifraudcentre-centreantifraude.ca

Winner’s Circle Rewards would never ask for credit card information over the phone and the winning member would have to visit one of our 22 Gaming properties in person to claim a prize. Also, our staff always identifies themselves as calling from the Winner’s Circle Rewards program and the specific Gaming site.

Under our Privacy Policy, OLG does not sell personal information it collects from customers and fully complies with provincial privacy protection.

Building Strong Relationships to Support Horse Racing Integration

OLG and the horse racing industry continue to work together to integrate horse racing into the provincial gaming strategy. For many months, work has been underway to build strong relationships with the industry and lay the foundation for success.

Building on the momentum developed so far, Cal Bricker, OLG’s new Senior Vice President of Horse Racing met with Sue Leslie, President of the Ontario Horse Racing Industry Association (OHRIA) on Monday, August 31. The two executives spent an hour sharing information and discussing the importance of moving integration forward.

“The perspective, insight and knowledge of the industry that Sue has will be invaluable to me in this role,” Bricker said. “I’m looking forward to learning about the strengths and unique characteristics of the Ontario horse racing industry by visiting communities across the province and meeting as many industry members as possible.”

While the meeting served as an introduction for the two executives, focus quickly shifted to the need for ongoing progress on integration and communications to the industry.

“Cal has sharp intuition and significant leadership experience working in industries that are supported by membership-based organizations like OHRIA,” Leslie said. “I am confident that OLG’s President and CEO, Stephen Rigby, has hired an executive who is open to collaborating with the industry to help set us on a path for long-term success. I look forward to working closely with him.”

Bricker and Leslie are both members of the Industry Executive Committee, a group of OLG and industry executives who meet bi-weekly to provide decisive leadership and guidance to the many areas involved in integration. The committee is chaired by Stephen Rigby and includes Sue Leslie, Cal Bricker, Michael Keegan (OLG), Jean Major (AGCO), John Snobelen (Ontario Horse Racing), Jim Lawson (Woodbine Entertainment Group) and Hugh Mitchell (Western Fair District – a member of the Ontario Standardbred Alliance). The Industry Executive Committee supports the work of the Government of Ontario and its Crown agencies to help develop the industry and grow the horse racing customer base.

Bricker, who began his new role at OLG on September 1, will spend his first weeks with the organization learning about OLG’s involvement with the horse racing industry and the progress that is being made on integration.

Bricker is making it a priority to visit racetracks. He attended the OLG-sponsored Canadian Millions Sales Stakes Day at Woodbine Racetrack on September 2, along with Stephen Rigby and Philip Olsson, Chair of OLG’s Board of Directors. OLG’s sponsorship and attendance at industry events is a tangible demonstration of our commitment to sustainable horse racing in the province.

In the coming weeks, Bricker will begin visiting tracks across the province to see firsthand the critical role they play in support of thriving communities across Ontario.

RFPQ FOR GTA GAMING BUNDLE CLOSES

TORONTO, ON – Today, the Ontario Lottery and Gaming Corporation (OLG) marks the close of the GTA Gaming Bundle Request for Pre-Qualification (RFPQ) — the final RFPQ in OLG’s modernization procurement process.

OLG will now undertake its due diligence in evaluating the RFPQ submissions. From the submissions, OLG will select the proponents eligible to receive the Request for Proposal (RFP) document for the Gaming Bundle.

To OLG, the integrity of its procurement process is of the utmost importance. Throughout the procurement process, OLG has engaged the services of a Fairness Monitor to provide oversight and advice to support integrity and fairness.

At approximately $2 billion annually, OLG provides the Ontario government with its largest source of non-tax revenue. Modernization will help OLG provide more money to Ontario for key government services, including health care and education.

OLG is a provincial agency responsible for gaming facilities, the sale of province-wide lottery games, the PlayOLG Internet gaming website and the delivery of bingo and other electronic gaming products at Charitable Gaming Centres across the province. Since 1975, OLG has provided nearly $40 billion to the Province and the people of Ontario. OLG’s annual payments to the province have helped support the operation of hospitals; prevention, treatment and research of problem gambling; amateur sport through the Quest for Gold program; and local and provincial charities. OLG was a Premier Sponsor of the TORONTO 2015 Pan Am / Parapan Am Games.

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New company to take over Kawartha Downs, build new casino

The company chosen to take over the gambling at Kawartha Downs is willing to spend nearly $50 million to renovating and developing a casino in the Peterborough area, but it’s too early for that company to say where the facility will go.

In the Ontario Lottery and Gaming Corporation’s plan to hand over the operation of gaming sites to private companies, Ontario Gaming East LP is the first to be announced as a successful bidder. The company is signing off on a deal to operate gambling sites in the Peterborough area, as well as in the Kingston and Belleville areas.

The largest shareholder in that partnership is the British Columbia-based Great Canadian Gaming Corporation, which already operates a number of gambling facilities in Western and Eastern Canada.

The deal cost Ontario Gaming East LP about $50 million — $37.4 million for the purchase price and $13 million to cover working capital.

Chuck Keeling, vice president of stakeholder relations and responsible gaming for Great Canadian Gaming, says the deal will become official and the operation of gambling at Kawartha Downs will change hands in early 2016.

The company is aiming to have a new, or expanded facility ready to open by the fall of 2017.

The City of Peterborough and the Township of Cavan Monaghan have each expressed interest in hosting a casino. Host municipalities receive a portion of gambling revenue, which has provided the Township with nearly $50 million in non-tax gaming revenue since the slots opened at the racetrack.

In an effort to streamline the process for the incoming casino operator, previous Peterborough city councillors pre-selected three potential areas for a new gambling facility, including in the east end on vacant land at the city’s edge and near The Parkway and Highway 115 connection in the city’s south end.

Kawartha Slots has been very good to Cavan Monaghan Township – to the tune of $47.5 million

Cavan Monaghan Township council has previously suggested the facility at Kawartha Downs should stay where it is and could be expanded to include table games and more slot machines.

“We are honoured and thrilled to have been chosen,” Mr. Keeling says of the OLG’s decision to enter into a partnership. “In terms of greater details about the future…those are conversations and discussions we will have at the municipal level and with the OLG.”

Currently, there are 454 slot machines at Kawartha Downs. Under the OLG’s guidelines, about 150 more could be added at that facility or in a newly-built casino. The OLG will also permit up to 180 table positions in a Peterborough-area casino, which works out to about 30 live table games.

Mr. Keeling says Great Canadian Gaming has experience operating small-scale and large-scale casinos including the River Rock Casino Resort in Richmond, British Columbia, which boasts a 1,000-seat theatre, a hotel and restaurants.

Mr. Keeling says the facility is much larger than what the company is planning for the Peterborough area, although complimentary features for a new casino aren’t off the table.

“Anything that drives traffic is good for our business,” he says.

The transition agreement Ontario Gaming East LP will sign with the OLG lays out customary closing conditions that will need to be satisfied in order for the 20-year operating deal go ahead.

This includes a requirement for the service provider to retain employees for a period of no less than 12 months in their current position and geographic location and to provide eligible employees with benefits and a registered pension plan.

OLG SELECTS SERVICE PROVIDER FOR EAST GAMING BUNDLE

TORONTO, ON – Following a competitive procurement process, Ontario Lottery and Gaming Corporation (OLG) has selected Ontario Gaming East Limited Partnership (“Ontario Gaming East LP”) as the service provider for Gaming Bundle 2 (East) (the “East Gaming Bundle”). Great Canadian Gaming Corporation holds the majority interest in Ontario Gaming East LP.

“Today’s announcement marks an important milestone in OLG’s modernization and the future of our organization,” said Stephen Rigby, OLG’s President and CEO. “As the service provider for the East Gaming Bundle, the investments Ontario Gaming East LP will make will help move modernization forward while ensuring we continue to deliver an exceptional experience for our customers.”

OLG has entered into a Transition and Asset Purchase Agreement with Ontario Gaming East LP, which sets out the customary closing conditions to be satisfied for OLG and Ontario Gaming East LP to enter into a 20-year Casino Operating and Services Agreement. Under this agreement, Ontario Gaming East LP will take over day-to-day operations of OLG Casino Thousand Islands and OLG Slots at Kawartha Downs. OLG expects this transition to take place in early 2016.

“We thank OLG for the opportunity to participate in the modernization of gaming in Ontario and are both honoured and excited to have been awarded this first gaming bundle,” stated Rod N. Baker, the Company’s President and Chief Executive Officer. “Great Canadian has been involved in gaming in Canada since 1982 and in Ontario horse racing at our Flamboro Downs and Georgian Downs properties since 2005. We look forward to this next chapter in the Company’s history and the opportunity to collaborate with the OLG and local municipalities to provide exciting entertainment experiences for each of the communities of the East Gaming Bundle, which will include a new gaming and entertainment facility for the community of Belleville or Quinte West. We are very excited to welcome OLG employees at the existing locations and we look forward to working with them after the anticipated completion of the acquisition early next year.”

OLG employees will transfer to the new service provider and OLG will work with Ontario Gaming East LP to ensure they have as smooth and seamless a transition as possible. This includes a requirement for the service provider to retain employees for a period of no less than 12 months in their current position and geographic location, and to provide eligible employees with benefits and a registered pension plan.

As the service provider for the East Gaming Bundle, Ontario Gaming East LP will have the opportunity to build a new gaming and entertainment facility in Belleville or Quinte West. The proposed new facility will be subject to required regulatory, municipal and provincial government approvals.

While Ontario Gaming East LP will be responsible for the day-to-day gaming operations in the bundle, OLG will continue to:

  • Conduct and manage gaming in the bundle
  • Require compliance with applicable regulations set out by the Alcohol and Gaming Commission of Ontario (AGCO)
  • Be the owner of key player information
  • Uphold the standards of its Responsible Gambling program through the service provider, including the self-exclusion program
  • Distribute Municipality Contribution Agreement payments to host communities

Ontario Gaming East LP is required to follow all applicable laws, as well as OLG and AGCO regulations and rigorous Responsible Gambling standards.

To OLG, the integrity of its procurement process is of the utmost importance. Throughout the procurement process, OLG has engaged the services of a Fairness Monitor to provide oversight and advice to support integrity and fairness.

The majority interest holder of Ontario Gaming East LP, Great Canadian Gaming Corporation, operates gaming, entertainment and hospitality facilities in British Columbia, Ontario, Nova Scotia, and Washington State. The Company’s 16 gaming properties consist of three community gaming centres, four racetracks (two with casinos operated by the Company and two with slot facilities conducted, managed and currently operated by the Ontario Lottery and Gaming Corporation), and nine casinos, including one with a Four Diamond resort hotel. Further information is available on the Company’s website, www.gcgaming.com.

OLG is a provincial agency responsible for gaming facilities, the sale of province-wide lottery games, the PlayOLG Internet gaming website and the delivery of bingo and other electronic gaming products at Charitable Gaming Centres across the province. Since 1975, OLG has provided nearly $40 billion to the Province and the people of Ontario. OLG’s annual payments to the province have helped support the operation of hospitals; prevention, treatment and research of problem gambling; amateur sport through the Quest for Gold program; and local and provincial charities. OLG was a Premier Sponsor of the TORONTO 2015 Pan Am / Parapan Am Games.

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BACKGROUNDER SERVICE PROVIDER FOR THE EAST GAMING BUNDLE

OLG is continuing its procurement process to modernize lottery and gaming in Ontario by selecting Ontario Gaming East Limited Partnership (“Ontario Gaming East LP”) as the service provider for Gaming Bundle 2 (East) (the “East Gaming Bundle”). Great Canadian Gaming Corporation holds the majority interest in Ontario Gaming East LP.

OLG has entered into a Transition and Asset Purchase Agreement with Ontario Gaming East LP, which sets out the customary closing conditions to be satisfied for OLG and Ontario Gaming East LP to enter into a 20-year Casino Operating and Services Agreement.

Under this agreement, Ontario Gaming East LP will take over day-to-day operations of OLG Casino Thousand Islands and OLG Slots at Kawartha Downs. OLG expects this transition to take place in early 2016.

As the service provider for the East Gaming Bundle, Ontario Gaming East LP will have the opportunity to build a new gaming and entertainment facility in Belleville or Quinte West. The proposed new facility will be subject to required regulatory, municipal and provincial government approvals.

Gaming Zone Current OLG Gaming Site Host Community
E1 OLG Slots at Kawartha Downs Cavan-Monaghan
E2 Proposed new sited Belleville or Quinte West
E3 OLG Casino Thousand Islands Gananoque and Leeds and the Thousand Islands

For more details on OLG’s procurement process for the modernization of lottery and gaming, including Gaming Zone maps, visit:http://about.olg.ca/modernization-project-status-rfp/

What is the Casino Operating and Services Agreement?

Currently, OLG and Ontario Gaming East LP are operating under a temporary transitional agreement that allows the two parties to work together to share knowledge and help position Ontario Gaming East LP for success. This transition period is expected to end in early 2016.

Once the transition is complete, OLG and Ontario Gaming East LP will sign the Casino Operating and Services Agreement (COSA). This contract finalizes Ontario Gaming East LP as the service provider for the bundle and allows it to assume responsibility for the day-to-day operation of the sites.

Ontario Gaming East LP is the service provider for the bundle, subject to customary closing conditions and pending the execution of the COSA.

OLG’s Modernization

In July 2010, OLG was asked by the Ontario government to complete a comprehensive, strategic review of the lottery distribution network and land-based gaming sites. The review resulted in a report to government called Modernizing Lottery and Gaming in Ontario. In March 2012, OLG announced its modernization plan.

OLG is engaging the private sector to help build a new model for lottery and gaming in Ontario. OLG’s modernization will expand private sector participation in the industry, which will ensure greater efficiencies because:

  • Service providers will be able to focus on delivering day-to-day operations, while OLG maintains control and accountability
  • Capital costs of expanding, improving or maintaining gaming facilities will be taken on by the private sector, not the government

Through modernization, OLG will:

  • Become more customer focused
  • Expand the regulated role of the private sector in the day-to-day operations of lottery and gaming
  • Renew its role in the conduct and management of lottery and gaming

Under section 207 (1) (a) of the Criminal Code of Canada, only OLG is permitted to conduct and manage gaming in Ontario. That is why OLG will continue its conduct and manage role and will remain the ‘operating mind’ behind the delivery of gaming and lottery in Ontario.

As service providers take over day-to-day operations of lottery and gaming, OLG will continue to:

  • Conduct and manage gaming in the bundle
  • Require compliance with applicable regulations set out by the Alcohol and Gaming Commission of Ontario (AGCO)
  • Be the owner of key player information
  • Uphold the standards of its Responsible Gambling program through the service provider, including the self-exclusion program
  • Distribute Municipality Contribution Agreement payments to host communities.

Once modernization is fully implemented, it will provide additional revenue to the Province to support vital services Ontarians rely on, like health care and education. At the same time, Ontario will continue to be a North American leader in responsible gambling, supporting the research, prevention and treatment of problem gambling.

OLG’s Gaming Procurement Process

Modernization is a significant transformation of a government agency. The plan is ambitious and complex, and modernization is continuing.

OLG’s modernization procurement process will lead to long-term contracts with service providers. OLG needs to ensure proper due diligence in order to select service providers from among the best and most qualified proponents.

Since its initial launch, modernization has evolved in response to further consultation with industry experts through the Request for Information (RFI) and Request for Pre-Qualification (RFPQ) processes, collaboration with municipalities across Ontario and public policy adjustments.

OLG has made significant progress by:

  • Completing an RFI process for lottery and land-based gaming
  • Completing an RFPQ process for lottery and is in the final stages of the RFPQ process for land-based gaming
  • Successfully procuring a service provider for iGaming and launching PlayOLG
  • Launching the revitalization of charitable gaming
  • Launching the Request for Proposals (RFP) process for gaming and for lottery — all while continuing to deliver consistent annual revenue to government and communities.

What is a Request for Pre-Qualification (RFPQ)?

RFPQs help OLG determine the skills and abilities of potential service providers.

Interested proponents are asked to submit information on their financial and technical attributes and capabilities, including proof of successful experience with similar projects. In addition, the proponents must provide information on business and other relationships that they have had with First Nations and First Nations communities.

Interested proponents must also have submitted an application for registration with the AGCO.

The RFPQ process results in OLG identifying qualified proponents eligible to receive the RFP documents—the next step in OLG’s procurement process.

What is a Request for Proposal (RFP)?

In the RFP stage, pre-qualified proponents are invited to bid on a specific product or service through a competitive and transparent procurement process. RFPs are only distributed to the proponents that are pre-qualified during the RFPQ stage.

The RFP process resulted in OLG selecting Ontario Gaming East LP as the service provider for the East Gaming Bundle, subject to customary closing conditions and pending the execution of the COSA.

What are Gaming Zones?

In order to effectively manage the gaming market in Ontario, OLG identified Gaming Zones where existing or new gaming facilities would be permitted, subject to municipal and provincial government approvals.

Gaming Zones are geographic areas where qualified service providers will be permitted to operate a single gaming facility. The design of these Gaming Zones is intended to manage competition between facilities and ensure a sustainable and efficient gaming market in Ontario.

The boundaries of Gaming Zones across the province were determined by a gravity model—a business tool commonly used for modeling supply and demand within a given geographic area. The model looked at a number of factors to determine where there is maximum customer demand for a gaming facility, including:

  • Proximity of a gaming site to other gaming facilities
  • Proximity of a gaming site to current and potential customers
  • Distance a customer is willing to travel to reach a gaming site

Within each Gaming Zone, service providers will be permitted to operate and possibly expand the existing facility, establish a new facility if one does not currently exist, or relocate the existing facility within the boundaries of the Gaming Zone, all subject to approvals.

Only one gaming facility is permitted within each zone.

What are Gaming Bundles?

To enable OLG to more effectively manage the gaming market in Ontario, OLG grouped some Gaming Zones into Gaming Bundles—each representing a separate bidding opportunity.

As a result, for some gaming RFPQs, service providers have been asked to demonstrate their ability to operate multiple facilities in a given region or geographic area of the province.

Gaming Bundles are intended to create opportunities for service providers to be more efficient by operating multiple facilities in a given region. Gaming Bundles will not result in the merging of current or proposed facilities, or of proposed Gaming Zones.

There are seven Gaming Bundles in Ontario: Ottawa Area, East Gaming Bundle, North Gaming Bundle, Southwest Gaming Bundle, West GTA Gaming Bundle, Central Gaming Bundle, GTA Gaming Bundle.

What are the next steps for the remaining Gaming Bundles?

OLG expects to release RFPs for additional Gaming Bundles in the coming months.

OLG is taking what it has learned through the East Gaming Bundle procurement process and applying it to the remaining Gaming Bundles.

Interested service providers who pre-qualified through the RFPQ process will be invited to participate in the RFP stage of the procurement process. The successful service provider for the applicable Gaming Bundle will be selected from this group.

Municipal Choice and OLG’s Modernization

Municipal choice is an important element of OLG’s modernization. OLG will only locate gaming facilities where there is municipal support to do so. OLG has always been clear that it will respect a municipality’s decision regarding hosting an existing gaming site, a new site or expanding an existing one.

When it comes to gaming facilities, OLG’s approach to potential and current host municipalities across Ontario has been consistent. That approach has three steps:

  • Municipalities must pass a resolution confirming their interest in hosting a gaming facility.
  • OLG then chooses a service provider through a fair and competitive procurement process. Where a municipality has included conditions as part of its resolution for gaming in its community, such as restrictions on the movement or expansion of a gaming site, OLG will ensure service providers are aware of such conditions during the RFP phase of the procurement process.
  • OLG then works with the municipality and the selected service provider to determine the location of a new site, if one is proposed.

As has always been the case, adding table games at a gaming site that currently has none, relocating a current gaming site or building a new gaming site can only occur where there is municipal consent and a viable business case put forth by a service provider, which is subsequently approved by OLG.

Any new facility, introduction of table games at a gaming site that currently has none, or the proposed relocation of an existing gaming site, is subject to final approval from the Ontario government.

Horse Racing Integration

OLG is working with the horse racing industry and the Ontario government to build the foundation for a sustainable horse racing industry in Ontario.

Integration is part of modernization and is included in OLG’s mandate from the Ontario government.

In February 2015, OLG participated in a horse racing stakeholder meeting hosted by the Ministry of Finance during which all parties restated their commitment to integration. Since then, meetings have been taking place regularly to deepen the relationships between OLG and the industry while beginning to build a collaborative plan for integration.

OLG is working with the industry to:

  • Create a business model for integration that is focused on stability
  • Provide advice to the government and supporting future legislative changes
  • Partner with the industry to optimize branding and build public awareness about horse racing
  • Develop, review and assess new horse-themed lottery and gaming products

OLG is also providing provincial support by sharing its expertise and helping to direct the industry to adopt a Responsible Gambling program and has hired a senior vice president to lead horse racing integration.

Ensuring a strong future for horse racing is a priority for OLG and a key part of modernization. For the first time, representatives from the horse racing industry, the Government of Ontario and Crown agencies are working together in support of a sustainable industry.

As the racetrack operator of Georgian Downs and Flamboro Downs since 2005 and a member of the Standardbred Alliance, Great Canadian Gaming Corporation will continue to work with the horse racing industry and OLG on integration.

OLG continues to work closely with racetracks to finalize lease agreements.

OLG has recently finalized two long-term leases with Woodbine Entertainment Group for Woodbine Racetrack. Woodbine is the largest racetrack in Ontario with the busiest gaming floor in the province.

OLG’s Conduct and Manage Role

OLG will continue its role in the conduct and management of gaming in Ontario.

To fulfill this role, OLG will retain control over lottery and gaming, but will expect service providers to deliver many of the services related to the day-to-day operation of lottery and gaming.

World’s Best Responsible Gambling Program

OLG will continue to work within the Province’s overall problem gambling strategy to contribute to the prevention and mitigation of problem gambling through its Responsible Gambling program, which was ranked number one in the world by the World Lottery Association in 2014.

OLG will also require service providers to follow the Responsible Gambling Standards that OLG has developed.

Ensuring a Competitive Procurement Process

OLG is following the Ontario government’s procurement guidelines to ensure that its process is fair and competitive.

OLG has engaged an impartial Fairness Monitor throughout the process to provide oversight on the integrity and fairness of its procurement process.

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