Prize Claim with a Ticket:
If you have a winning ticket, there are many ways to claim your prize. Click How to Claim Prizes for all the details.
What to do if a Customer has Lost a Winning Lottery Ticket
OLG’s new Data Analysis and Retrieval Technology (DART) system is helping to ensure that all prizes are claimed and paid to the right person.
DART has the ability to scan billions of lottery transactions in mere seconds. This helps us find and fight potential fraud. But it also allows OLG to use historic information to discern whether there are any playing “patterns” that would enable OLG to help identify the winner of an unclaimed prize.
OLG aims to get the right prize to the right person, each time and every time. And ensuring the life of a winning ticket reaches a fulfilling end.
Ticketless Prize Claims
If you believe you have a claim on a lottery prize – but you do not have your ticket – OLG may be able to use DART to verify your claim. How? The DART system is capable of creating a unique historical profile for each of the billions of tickets sold to OLG’s customers.
Combining the power of DART with information provided by the customer, OLG may be able to prove your claim is legitimate.
For further information, please call 1-800-387-0098 (Press option #3).