• Employees must adhere to the Public Service of Ontario Act, 2006 and acknowledge that they have read and understood OLG’s Code of Business Conduct.
• Employees attest yearly to the Responsible Gambling Code of Conduct.
• OLG employees are prohibited from participating in lottery and internet gaming, and from playing games at Charitable Gaming Centres across Ontario.

The Integrity Matters hotline is available to all employees and vendors to anonymously report suspected unethical, fraudulent, or illegal activities.

• OLG manages the procurement process through policies, procedures, and guidelines that maintain our high level of fiduciary and ethical accountability.
• Vendors may be required to register with the AGCO.
• Where applicable, procurement opportunities are posted on MERXTM, an electronic tendering service used for doing business with the Canadian public sector and government agencies.

• All games must comply with the Alcohol and Gaming Commission of Ontario (AGCO) regulations.
• Lottery retailers must comply with our Lottery Retailer Code of Conduct and OLG integrity programs
• Data Analysis Retrieval Technology (DART) supports lottery security, customer protection, and fraud detection.

• We have developed operating policies and procedures that ensure all complaints are recognized, documented and handled appropriately.
• Complaints can be submitted through OLG’s Support Centre.

• Individuals must be 18 years of age or older to participate in lottery, charitable gaming and in-store sports betting, in Ontario. Individuals must be 19 years of age or older to visit casinos and slot facilities in Ontario, and to participate in online casino gaming and online sports betting, in Ontario. Age verification for OLG.ca is conducted by Equifax.
• The Alcohol and Gaming Commission of Ontario (AGCO) Regulatory Standards for gaming are now the primary driver for age verification policies.
• Our Mystery Shop Program confirms that lottery retailers and their employees check the photo IDs of anyone who appears to be under the age of 25.

• OLG has implemented the Acceptable IT user policy addressing responsible technology use that employees must acknowledge reading and understanding.

As of fiscal year 2017-2018, all employees were required to complete mandatory Cybersecurity Awareness Training.

Since 2005, OLG has adopted the Accessibility for Ontarians with Disabilities Act (AODA) standards for customer service, information and communications, employment, transportation, and design of public spaces.

• Our comprehensive policies and procedures are in place to deter and detect suspicious transactions, including money laundering.
• All transactions or payments of $10,000 or more are reported to FINTRAC, including multiple payments totaling $10,000 or more within 24 consecutive hours on behalf of the same individual or entity.

• OLG complies with the Freedom of Information and Protection of Privacy Act (FIPPA); we regularly review and update our policies in line with FIPPA requirements and privacy best practices.
• Privacy considerations are embedded into our business systems and processes according to the principles of the Privacy by Design framework.
• OLG’s Information Access and Privacy Services group provides advice, conducts privacy impact assessments, and investigates reported breaches and complaints.

Visit:

www.clearviewconnects.com

Call toll-free 1-866-637-4523, and

• Speak with a Hotline Agent; or,

• Leave a detailed voicemail message

Mail your report to:

CLEARVIEW
P.O Box 11017
Toronto, ON M1E 1N0

Visit our Help Page for:

• Help managing your OLG.ca Player’s account
• Issues with an OLG Lottery retailer or
• Additional information about our lottery products and other web related queries

For general inquiries, media contacts or information about lottery numbers, get in touch with us here!