Integrity Matters


OLG's reputation is built on public trust and confidence. Maintaining this trust requires a commitment to act with integrity. To ensure our integrity is intact, OLG has established an independent, confidential, and anonymous reporting system to provide our current, prospective and past suppliers of goods and services with a way to report suspected unethical, illegal or fraudulent activities, or other serious wrongdoing that may impact OLG.

If you see or suspect serious acts of wrongdoing in your dealing with OLG, you may report your concerns in one of the following ways:


Call toll-free 1-866-637-4523, and

  • Speak with a Hotline Agent; or,

  • Leave a detailed voicemail message

Mail your report to:


P.O Box 11017

Toronto, ON M1E 1N0

Notice: If you wish to remain anonymous, please do not provide any information that will identify you and do not submit your report using your work phone or computer. If you choose to provide personal information, it will be collected under the authority of the Ontario Lottery and Gaming Corporation Act and/or the Public Service of Ontario Act. The information you provide will be used to process and investigate your report and will only be disclosed to authorized OLG personnel and possibly to legal authorities, regulatory authorities and OLG’s service providers. Questions about this collection should be directed to OLG's Legal Services at 416-224-1772 or by mail to: Ontario Lottery and Gaming Corporation, OLG Support Centre, 70 Foster Drive, Suite 800, Sault Ste. Marie, ON P6A 6V2. This is not a Procurement Dispute Resolution service.

For Procurement Dispute Resolution, vendors should review the following:

Notice to vendors

If unsatisfied with the initial response, vendors can complete and submit the following Complaint Form:

Complaint Form Regarding an OLG Procurement

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