Modernizing Responsible Gambling

Our goals and focus will stay the same.

As the lottery and gaming industries continue to transform through modernization, OLG will continue to focus on the prevention and mitigation of the effects of problem gambling. This includes educating players, encouraging healthy play habits and supporting problem gamblers.

Responsibility Starts with OLG

OLG’s RG program is evidence-informed, designed and delivered in collaboration with Ontario organizations. OLG works with the Center for Addiction and Mental Health, the Responsible Gambling Council, the Ontario Problem Gambling Helpline and Gambling Research Exchange Ontario (GREO)—experts in prevention, research, and treatment of problem gambling.

All of OLG’s gaming sites have Responsible Gambling features, including:

  • Responsible Gaming Resource Centres at all sites, with staff from the Responsible Gambling Council at eight locations.
  • Mandatory training for all front line and management staff.
  • Self-Exclusion program, with facial recognition technology, real-time alerts on slot machines when a self-excluded player’s card is inserted and offsite Self-Exclusion registration.
  • Player education programs that address signs of problem gambling, explain how games work, provide tips on how to play safely, and make resources available for those who need help.

These programs are highly interactive and designed to engage people. They reach hundreds of thousands of Ontarians every year.

All of OLG’s 19 gaming sites have been recognized by RG Check, the most rigorous RG accreditation program in the world. In 2012, Caesars Windsor became the first casino resort facility in the world to achieve this accreditation.

In 2015, OLG was awarded Best Overall Responsible Gaming Program in the world by the World Lottery Association (WLA). In addition, OLG received a Level 4 accreditation from the WLA – the highest level available.

OLG is also currently exploring new features to support its Responsible Gambling priorities, such as:

  • Enabling players to set time and money limits on slot machines, supported by data analytics which will provide feedback to players on their play history
  • Using natural lighting
  • Offering ATMs with on-screen Responsible Gambling messaging

In December 2013, OLG introduced the first Responsible Gaming Resource Centre (RGRC) at a Charitable Gaming Centre in Ontario. The RGRCs at Charitable Gaming Centres are similar to the current self-serve RGRCs at gaming sites. They provide RG information through a variety of activities and interactive games.

RG as a Greater Priority

As the lottery and gaming industry continues to evolve and offer new forms of entertainment including a complete internet gaming platform and the expansion of Charitable Gaming, so too must OLG’s commitment to RG. In fact, OLG’s modernization will be executed in a way that maintains and expands RG programming.

Through its conduct-and-manage powers, OLG will ensure that private sector service providers are upholding RG standards. In addition to mandated compliance with new Alcohol and Gaming Commission of Ontario (AGCO) standards, operating agreements will also include detailed RG terms, including third-party accreditations with RG Check – the world’s most rigorous standard for land-based gaming.

We ID 30 and Under

Strict age controls are a key component of OLG’s commitment to social responsibility. Each year, millions of people visit OLG gaming sites and OLG is committed to ensuring that access to its facilities is restricted to individuals 19 years of age or older.

OLG asks for ID from all patrons who appear to be under 30 years of age. Customers who are between 19 and 21 years of age will be asked for a second piece of ID.

In addition, OLG employees are trained to spot fraudulent identification, and have access to technology to verify the age on presented ID.

OLG’s We ID 30 and Under policy is clearly displayed on signage at OLG facilities.