TORONTO, ON – OLG is adding a six-month (183 days) extension for lottery prize claims with an original expiry date from March 17, 2020 up to and including September 17, 2020. This extension applies to all tickets sold through OLG lottery terminals, on PlayOLG.ca and INSTANT tickets.
Ontario lottery customers’ ability to claim prizes may have been affected by measures taken as a result of the COVID-19 pandemic, including the temporary closure of the OLG Prize Centre. This six-month extension provides these customers the opportunity to still claim their prizes.
If you have questions about the eligibility of your ticket as it applies to this extension, please contact the OLG Support Centre at 1-800-387-0098.
In addition, as the OLG Prize Centre in Toronto remains temporarily closed to the public, OLG wants to continue to provide our customers with a new option to present prize claims. Effective immediately and until further notice, we have increased the limit for mail-in prize claims to $49,999.90. Information on how to mail in a prize claim can be found on OLG.ca.
We ask for your patience as mail-in prize claims may take longer to process than usual due to the additional number of prize claims expected to be received.
Unexpired lottery prizes claims of $50,000 or more may be made once the Prize Centre is re-opened.
OLG will advise the public when the Prize Centre will re-open, taking into account guidance from public health authorities.
OLG is a crown agency that develops world-class gaming entertainment for the Province of Ontario. Acting in a socially responsible way, OLG conducts and manages land-based gaming facilities; the sale of province-wide lottery games; PlayOLG Internet gaming; and the delivery of bingo and other electronic gaming products at Charitable Gaming Centres. OLG is also helping to build a more sustainable horse racing industry in Ontario. Since 1975, OLG has provided more than $52 billion to the people and Province of Ontario to support key government priorities like health care; the treatment and prevention of problem gambling; and support for amateur athletes. Each year, proceeds from OLG’s operations also support host communities, Ontario First Nations, lottery retailers and local charities across the province.
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