OLG’s Prize Centre to Continue Paying Lottery Prizes By-Appointment

TORONTO, ON – The health and safety of customers, employees and host gaming communities remains a priority for Ontario Lottery and Gaming Corporation (OLG) and its service providers.

As a result of new time-limited provincial health measures, OLG is working with casino service providers on an orderly shutdown of all casinos across Ontario. These gaming facilities will temporarily close on Wednesday, January 5 at 12:01 a.m., through to at least January 26, 2022.

Under the government’s new health measures, Charitable Gaming (cGaming) Centres must also close. As a result, OLG is also working with cGaming service providers to ensure a coordinated temporary shutdown of operations.

The OLG Prize Centre in Toronto continues to pay out lottery prizes on a by-appointment basis only. As appointments are limited, customers with prize claims between $1,000 and $49,999.90 are encouraged to submit their claims online or mail them in at this time. Submitting claims online is fast and secure, and enables OLG to process the claim in a timely manner. Customers with prizes over $50,000 are asked to call 1-800-387-0098 to discuss available prize claim options. Click here for more details on claiming a prize on OLG.ca.

Customers are still able to purchase lottery products from the approximately 10,000 lottery retailers across the province.

OLG also offers a full digital gaming entertainment platform on OLG.ca , where customers can play digital casino games and purchase lottery tickets. Customers can also place a sports bet on Ontario’s only legal sports betting site, PROLINE+.

When you buy a lottery ticket from OLG, play an online game on OLG.ca or visit a casino when they reopen, you play for Ontario because 100 per cent of OLG proceeds go back to the province for a variety of key priority programs such as health care.

OLG will work with casino and cGaming service providers to provide updates once these facilities are able to safely re-open.

OLG is a crown agency that develops world-class gaming entertainment for the Province of Ontario. Acting in a socially responsible way, OLG conducts and manages land-based gaming facilities; the sale of province-wide lottery games; Internet gaming; and the delivery of bingo and other electronic gaming products at Charitable Gaming Centres. OLG is also helping to build a more sustainable horse racing industry in Ontario. Since 1975, OLG has provided approximately $55 billion to the people and Province of Ontario to support key government priorities like health care; the treatment and prevention of problem gambling; and support for amateur athletes. Each year proceeds from OLG’s operations also support host communities, Ontario First Nations, lottery retailers and local charities across the province.

All for Here – 100 per cent of OLG’s proceeds are invested in Ontario
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