TORONTO, ON – OLG is now accepting in-person prize claim appointments for winning-ticket holders of $10,000 or more. Appointments for prizes of this value will be granted if requested, however prizes up to $49,999.90 do not have to be claimed in-person and customers are encouraged to continue to mail in these claims when possible. The mail-in prize limit was increased to allow more customers the opportunity to claim their prizes while still upholding prize integrity.
To best protect customers and staff, measures recommended by public health officials, are in place at the Prize Centre to prevent and reduce the spread of COVID-19, including:
Additionally, the number of potential claimants allowed inside the Prize Centre at any given time is limited.
Players are also reminded that prizes up to $999.90 can be claimed at lottery retail locations, subject to availability of cash on-site. Prize claims of $1,000 to $9,999.90 must be mailed to the OLG Prize Centre for processing. Full details are available via the Claiming Prizes pages of OLG.ca.
Future announcements will be made as to when OLG will open appointments to others wishing to claim their prize in-person at the Prize Centre.
OLG appreciates the patience and understanding from our players as we worked to implement these additional procedures to ensure the safety of our customers and our staff.
OLG is a crown agency that develops world-class gaming entertainment for the Province of Ontario. Acting in a socially responsible way, OLG conducts and manages land-based gaming facilities; the sale of province-wide lottery games; PlayOLG Internet gaming; and the delivery of bingo and other electronic gaming products at Charitable Gaming Centres. OLG is also helping to build a more sustainable horse racing industry in Ontario. Since 1975, OLG has provided more than $52 billion to the people and Province of Ontario to support key government priorities like health care; the treatment and prevention of problem gambling; and support for amateur athletes. Each year, proceeds from OLG’s operations also support host communities, Ontario First Nations, lottery retailers and local charities across the province.
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