OLG Customer Privacy Statement – Highlights

This notice provides highlights of our full privacy statement and applies to personal information (of customers) collected, used and disclosed by OLG.

The full privacy statement explains in further detail what personal information is collected from customers and how it is used. It also explains how you can ask questions about our privacy practices.

What is Personal Information?

Personal information is any information about an identifiable individual. To qualify as personal information, the information must be about the individual in a personal capacity. As a general rule, information associated with an individual in a professional, official or business capacity will not be considered to be "about" the individual. Therefore, personal information does not include the name, title, business address or telephone number of an employee of an organization.

OLG is responsible for personal information in its custody or under its control. Our employees are informed about the importance of customer privacy and about our Privacy Statement and related policies.

What Personal Information do we collect?

We may collect personal information from you in person, over the telephone, by mail, fax or through the internet.

Examples of the types of personal information we may collect and maintain may include your:

  • Name
  • Address
  • Telephone number
  • Date of birth
  • Gender
  • Email address
  • Language preference
  • Transactional data
  • Credit card information
  • Photograph

Why do we collect your Personal Information?

In general, we collect customer personal information to provide service, to promote our products and services and to operate a responsible gaming business in accordance with legal requirements. (Please see full privacy statement for more details.)

To whom does the OLG disclose Personal Information?

From time to time, the OLG engages in joint marketing activities with its business partners but the OLG does not sell personal information it collects from customers.

OLG may disclose your personal information to service providers acting on its behalf (who are contractually obligated to comply with privacy requirements) in order to perform processing and other specialized services (e.g. age/residency verification, contest administration, deployment of e-mails, direct mailing services, website management, research and surveys and credit card processing).

If you have signed up for a player account on PlayOLG.ca, OLG may also disclose your personal information to service providers such as financial/banking institution(s) or credit card providers in administering your player account.

We may also disclose personal information to other government organizations as authorized or required by law. For more detailed information, please read the full privacy statement.

How we protect your Personal Information.

We protect your information with reasonable safeguards and security measures.

How can you access and correct your Personal Information?

If you wish to access and update the information we have about you, please contact the OLG Support Centre at 1-800-387-0098 or the Freedom of Information and Privacy Office at 705-946-6750. Or, if you are a Winners Circle Rewards member, you may choose to go to an OLG gaming site to update your contact information.

How can you inquire about our privacy practices?

OLG encourages you to contact us with any questions or concerns you have about your privacy or this Privacy Statement. If you have a question, please contact the OLG Support Centre at 1-800-387-0098 or the OLG's Freedom of Information and Privacy Office at 705-946-6750.

This Privacy Statement was last updated on February 24, 2015.