Consuelo Kuettner Sandoval, one of RGC’s PlaySmart Centre managers, says the new format is attracting more visitors. “What’s more, our staff are engaging in twice as many conversations with players as they did before, and players are opening up about things like how much money they’ve won or lost versus their budget. Part of this is because our staff don’t just stick to the PlaySmart Centres, they also go out and talk to people on the gaming floor, which is a more friendly and inclusive approach, and new for all of us: the visitors, PlaySmart Centre Staff, and the gaming sites.”
RGC’s highly trained PlaySmart Centre staff are on site every day. Their conversations with players range from how the inside of a slot machine works, to the odds of winning and losing, to strategies for healthy play. They also provide immediate assistance to people who express concerns about their own or somebody else’s gambling.
“We used to focus on the single digit percentage of people who had negative play behaviour,” explains Todd DeWolf, RG Business Relationship Manager-Gaming, OLG. “With PlaySmart and the new-generation PlaySmart Centre, we’re now covering the 92% to 98% of players we weren’t seeing before. It’s especially important to reach new players so they’re able to game safely for life.”