Self-Exclusion

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Self-Exclusion is a voluntary program that gives anyone the opportunity to take a break from gambling.

  • Gaming Self-Exclusion: applies to all slots, casinos, and resort casinos in Ontario (as well as PlayOLG.ca)
  • PlayOLG Self-Exclusion: applies to PlayOLG.ca only
  • Charitable Gaming Self-Exclusion: applies to all Charitable Bingo & Gaming Centres in Ontario

The decision to self-exclude is an important one. As part of OLG’s efforts to support your choice, self-excluded individuals are not permitted to win prizes.

IS SELF-EXCLUSION RIGHT FOR ME?

People who register feel that it is no longer in their best interest to keep gambling. Consider self-exclusion if:

  • Gambling is stressing your finances, health or relationships
  • Stopping or taking a break will help you feel more in control
  • You are willing to commit to changing your gambling habits

Because Self-Exclusion is voluntary, the decision to register is entirely up to you.

HOW DO I REGISTER FOR SELF-EXCLUSION?

Registering for Self-Exclusion varies depending on the type of Self-Exclusion program you choose.

TYPE OF SELF-EXCLUSION

Gaming Gaming

Self-Exclusion applies to How to Register Registration Details
All slots, casinos, resort casino sites in Ontario and OLG's internet gaming website, PlayOLG.caPlayOLG Ask a staff member at a slots or casino site or phone the OLG Support Centre 1-800-387-0098 Valid identification required

Charitable Bingo & Gaming Charitable Bingo & Gaming

Self-Exclusion applies to How to Register Registration Details
All Charitable Bingo and Gaming Centres in Ontario (i.e. that offer electronic bingo) Ask a staff member on site at a Charitable Bingo and Gaming Centre or phone the OLG Support Centre 1-800-387-0098 Registration Form to be signed in person at Registration Meeting

*Registering this way is for the PlayOLG website only and does not prevent you from visiting slots, casino and resort casino sites, other internet gambling sites and/or Charitable Bingo & Gaming Centres. If you don’t have a PlayOLG.ca account, or want to self-exclude from slots and casino sites as well as internet gaming, you can register for Gaming Self-Exclusion at the nearest slots or casino site, or with a designated support service provider in your community.

When you register, you’ll be provided with information about additional resources available to you in your community. You can also register for Gaming and Charitable Bingo & Gaming Self-Exclusion programs at participating off-site locations.
View participating locations

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HOW LONG DOES SELF-EXCLUSION LAST?

You can choose the time frame that best suits you.

  • Six months
  • Twelve months
  • Indefinite (Take as long as you need.)

No matter which term you choose, you’ll remain self-excluded until you apply, and are approved, for reinstatement.

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HOW DOES OLG SUPPORT ME THROUGH SELF-EXCLUSION?

You’ll be removed from marketing lists and provided with information to assist you in taking charge of your gambling. If you’re detected at a slots or casino site, you’ll be escorted off the property.

If you self-exclude from gaming sites, you will also be excluded from PlayOLG.ca

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CAN I RETURN TO GAMBLING?

You may return to gambling once your term is finished. You’ll need to submit a formal request to return to play, and be approved for reinstatement.

Requesting to reinstate varies depending on the type of self-exclusion program you are registered for

WHAT HAPPENS AFTER I SUBMIT A REQUEST TO REINSTATE?

Once your reinstatement request is received, you must wait a minimum of 30 days before being able to continue the reinstatement process. You will be required to complete a reinstatement tutorial. To reinstate at slots and casino sites or at Charitable Bingo & Gaming Centres, you must meet with a staff member prior to leaving the Self-Exclusion program.