Responsible Gambling

Education, reports, and community engagement

OLG's Responsible Gambling (RG) program is comprised of a series of initiatives aimed at educating players, collaborating with community stakeholders, and reporting on our RG efforts.

PlaySmart logo

Learning how to PlaySmart

See how we strive to keep gambling safe and fun by informing players how gambling works in Ontario. We offer fascinating facts, tools and advice to help keep gambling fun and enjoyable. And if gambling ever stops being fun, we’ve got resources to help.

Learn more about PlaySmart

Self-Exclusion

Self-Exclusion is a voluntary program that offers people the opportunity to take a break from gambling. Participants make a written commitment to stay away from all gaming facilities in Ontario for the term of their Self-Exclusion.

Learn more about Self-Exclusion

If you have a PlayOLG.ca account, you can log in to your account on a desktop computer to securely complete Self-Exclusion.

PlaySmart in Your Community

Have more questions? Want more information?

We can send a representative from the OLG PlaySmart program to one of your community meetings. Whether you’re interested in a formal presentation, or a casual discussion, we can tailor our presentation to your needs.

See how to participate

Reporting, Measurement and Certification

OLG’s commitment to continuous improvement, as set out in its RG Program Strategy, is achieved through routine disclosure of information in a manner that promotes inclusivity and awareness. 

See RG program reports

We ID 30 and Under

Strict age controls are a key component of OLG’s commitment to social responsibility.

OLG asks for ID from all patrons at gaming facilities who appear to be under 30 years of age. Customers who are between 19 and 21 years of age will be asked for a second piece of ID.

Each year, millions of people visit OLG gaming sites and OLG is committed to ensuring that access to its facilities is restricted to individuals 19 years of age or older.

In addition, OLG employees are trained to spot fraudulent identification, and have access to technology to verify the age on presented ID. OLG’s We ID 30 and Under policy is clearly displayed on signage at facilities.