Facial Recognition


How does Facial Recognition work?

During registration for Gaming (Slots & Casino) Self-Exclusion, an image of your face is captured and assigned biometric identifiers like eye distance, jaw length, hair colour and nose shape. The image is then uploaded to a secure database for future comparison to faces captured by the cameras at slots and casino sites.

The system uses an algorithm to determine potential matches and produces a comparison using information provided by the Self-Exclusion program. A designated gaming site staff member will compare the images of the Self-Exclusion member with that of the player in question. If the images are a match, the player will be escorted off the premises.


All customers will be photographed and analyzed by the system when they enter the gaming floor at slots and casino sites in Ontario. However, if a face is not identified as a match by this system, the image will not stored.

When a match is determined, the captured image is securely stored for one year, consistent with OLG’s data retention policy. The Office of the Information and Privacy Commissioner of Ontario supports this program.


Biometrics are unique physical characteristics, such as facial features, fingerprints or iris scans that can be used to verify a person’s identity. Examples are the distance between the eyes, the width of eyes, the depth of eye sockets, and length of the jaw bone.

eye photo fingerprint


Self-exclusion is not a policing program. It is a voluntary self-help program supported by OLG. Facial recognition technology supports players who have made the commitment to self-exclusion by creating a way to discourage them from returning to gambling sites.

To learn more, please read the Office of the Information and Privacy Commissioner of Ontario and OLG’s white paper: “Privacy-Protective Facial Recognition: Biometric Encryption Proof of Concept”.