Self-Exclusion is a voluntary program that gives anyone the opportunity to take a break from gambling.
- Gaming Self-Exclusion: applies to all slots, casinos, and resort casinos in Ontario (as well as PlayOLG.ca)
- PlayOLG Self-Exclusion: applies to PlayOLG.ca only
- Charitable Gaming Self-Exclusion: applies to all Charitable Bingo & Gaming Centres in Ontario
The decision to self-exclude is an important one. As part of OLG’s efforts to support your choice, self-excluded individuals are not permitted to win prizes.
IS SELF-EXCLUSION RIGHT FOR ME?
People who register feel that it is no longer in their best interest to keep gambling. Consider self-exclusion if:
- Gambling is stressing your finances, health or relationships
- Stopping or taking a break will help you feel more in control
- You are willing to commit to changing your gambling habits
Because Self-Exclusion is voluntary, the decision to register is entirely up to you.
HOW DO I REGISTER FOR SELF-EXCLUSION?
Registering for Self-Exclusion varies depending on the type of Self-Exclusion program you choose.
TYPE OF SELF-EXCLUSION
Self-Exclusion applies to
How to Register
All Charitable Bingo and Gaming Centres in Ontario (i.e. that offer electronic bingo)
Ask a staff member on site at a Charitable Bingo and Gaming Centre or phone the OLG Support Centre 1-800-387-0098
Registration Form to be signed in person at Registration Meeting
|Self-Exclusion applies to||How to Register||Registration Details|
|All Charitable Bingo and Gaming Centres in Ontario (i.e. that offer electronic bingo)||Ask a staff member on site at a Charitable Bingo and Gaming Centre or phone the OLG Support Centre 1-800-387-0098||Registration Form to be signed in person at Registration Meeting|
HOW LONG DOES SELF-EXCLUSION LAST?
You can choose the time frame that best suits you.
- Six months
- Twelve months
- Indefinite (Take as long as you need.)
No matter which term you choose, you’ll remain self-excluded until you apply, and are approved, for reinstatement.
HOW DOES OLG SUPPORT ME THROUGH SELF-EXCLUSION?
You’ll be removed from marketing lists and provided with information to assist you in taking charge of your gambling. If you’re detected at a slots or casino site, you’ll be escorted off the property.
If you self-exclude from gaming sites, you will also be excluded from PlayOLG.ca
CAN I RETURN TO GAMBLING?
You may return to gambling once your term is finished. You’ll need to submit a formal request to return to play, and be approved for reinstatement.
Requesting to reinstate varies depending on the type of self-exclusion program you are registered for
Write to a slots or casino Security Manager.
Find a gaming centre
OLG Charitable Gaming Self-Exclusion Program Coordinator
70 Foster Drive, Suite 800
Sault Ste. Marie, On
Or by email at:
Call PlayOLG Player Support:
WHAT HAPPENS AFTER I SUBMIT A REQUEST TO REINSTATE?
Once your reinstatement request is received, you must wait a minimum of 30 days before being able to continue the reinstatement process. You will be required to complete a reinstatement tutorial. To reinstate at slots and casino sites or at Charitable Bingo & Gaming Centres, you must meet with a staff member prior to leaving the Self-Exclusion program.