Self-Exclusion

Man and dog in grassy field

What is Self-Exclusion?

Self-Exclusion is a voluntary program that offers people the opportunity to take a break from gambling.

  • Charitable Gaming Self-Exclusion: applies to all Charitable Gaming Centres in Ontario
  • Gaming Self-Exclusion: applies to all slots, casinos, and resort casinos in Ontario (as well as PlayOLG.ca)
  • PlayOLG Self-Exclusion: applies to PlayOLG.ca only

The choice to self-exclude is serious.  As part of our support of an individual’s commitment to stop gambling, self-excluded individuals are not permitted to win prizes.

Is Self-Exclusion right for me?

Generally, people who register feel that it is no longer in their best interest to keep gambling. To find out if this is the right option for you, you may want to consider:

  • Is gambling causing problems with your finances, health or relationships?
  • Will stopping or taking a break from gambling help you feel more in control of your life?
  • Are you willing to make a commitment to change your gambling habits?

The decision to register should be carefully considered. Some people find it useful to combine Self-Exclusion with other support tools, counselling or relationship counselling. Because Self-Exclusion is voluntary, the decision to register is entirely up to you.

Self-Exclusion is a significant step. It’s important to ask as many questions as you want before deciding if Self-Exclusion is right for you.


How do I register for Self-Exclusion?

  • Charitable Gaming and Gaming Self-Exclusion: ask a staff member at your nearest Charitable Gaming Centre, slots, casino, or resort casino facility, or call the OLG Support Centre: 1-800-387-0098

  • PlayOLG Self-Exclusion: if you have a PlayOLG account, you can visit PlayOLG.ca to register for Self-Exclusion. If you do not have an account, you can register for Gaming Self-Exclusion which also extends to PlayOLG.

When registering for Charitable Gaming or Gaming Self-Exclusion, participants are required to provide identification and sign a registration form with a staff member. PlayOLG Self-Exclusion can be completed online. All participants, including PlayOLG self-excluders, will be provided with information about community resources for additional support.

You can also register for Charitable Gaming and Gaming Self-Exclusion with a number of off-site locations:

Complete list of participating off-site locations

What happens at the end of Self-Exclusion?

Regardless of your selected term you will remain self-excluded until you are approved to return through the reinstatement process. Your selected term determines when you are eligible to apply for reinstatement. For example, if you have selected a one-year term, you will remain self-excluded indefinitely, however you may apply to reinstate after one year. If you have selected an indefinite term, you may apply to reinstate after six months.

If you decide to reinstate, you must provide a written request to OLG:

Charitable Gaming:

Write the OLG Charitable Gaming Self-Exclusion Program Coordinator:

70 Foster Drive, Suite 800
Sault Ste. Marie, ON
P6A 6V2

OR

charitablegamingSE@olg.ca

Gaming:

Write a gaming site (slots site, casino, or resort casino). A list of gaming sites can be found at:

www.playolg.ca/content/olg/en/responsible-gambling-landing-page/self-exclusion/on-site-se.html

PlayOLG:

Call PlayOLG Player Support:

1-855-978-7529

OLG will determine if you are eligible for reinstatement based on your selected term and any breaches that may have added time to your term. You will also be required to complete an online reinstatement tutorial, which will provide you with information to help you more knowledgeably return to gambling.

Interested in learning more about Self-Exclusion?

This voluntary program is available for every adult who would like to control or stop their gambling. Learn more about signing up for Self-Exclusion on our PlaySmart website.

Visit our PlaySmart website

You can also visit a Responsible Gambling Resource Centre located in casino and slots sites. Or, contact one of our partners such as the Ontario Problem Gambling Helpline at 1-888-230-3505.

You can also get in touch with your local gambling site directly