Consumer Advisories

If you suspect lottery or sweepstakes fraud

Have you been contacted by phone, email or letter and been told you’ve won the lottery and all you have to do is pay some taxes or fees in order to claim the prize?

Anyone receiving such a call should report the incident to police by calling the Canadian Anti-Fraud Centre at 1-888-495-8501 or online at www.antifraudcentre-centreantifraude.ca

In addition, OLG posts consumer advisories and fraud alerts on this website and we have information about how to identify lottery fraud.

Consumer Advisories as of March 9, 2016 at 12:59PM



LOTTERY SCAM – FRAUDULENT BRITISH COLUMBIA LOTTERY CHEQUES

March 9, 2016

OLG has been made aware of a scam where fraudulent cheques that appear to have been issued by the British Columbia Lottery Corporation (BCLC) are targeting individuals in various parts of the country. If you have not initiated a lottery prize claim with BCLC, you should not trust an unsolicited cheque that appears to be from BCLC.

Anyone who receives an unsolicited cheque should not try to cash it. They should report it to BCLC’s Customer Support Centre at 1-866-815-0222.

The only time BCLC will mail a cheque is when a player mails a ticket to BCLC for a prize claim.

BCLC is working with law enforcement officials and has alerted its banks about the fraudulent cheques.


TELEPHONE LOTTERY SCAM

February 19, 2016

Ontario Lottery and Gaming Corporation (OLG) is advising the public of a telephone lottery prize scam that is apparently operating across North American, including in Ontario.

Scammers are identifying themselves as calling from fictitious yet legitimate-sounding organizations such as “The Canadian Gaming and Lottery Commission” or the “International Lottery Commission”. These institutions do not exist.

The scam involves members of the public being told they have been selected as winners of major lottery prizes which can be claimed by paying a fee over the phone.

OLG does not conduct such phone calls, make such offers or ask for money over the phone.

Anyone receiving such a call should report the incident to police by calling the Canadian Anti-Fraud Centre (formerly known as PHONEBUSTERS) at 1-888-495-8501 or at http://www.antifraudcentre-centreantifraude.ca

OLG lottery tickets and products can only be purchased at authorized OLG lottery retailers or on PlayOLG.ca.

Legitimate lottery tickets can be checked using the Ticket Checkers at authorized lottery retailers, select OLG Slots & Casino facilities or the Toronto Prize Centre. If you have won a prize, there are a variety of ways to claim your prize. For further details, please check OLG.ca – How to claim a Lottery Prize.

For any further questions, please contact the OLG Support Centre at 1-800-387-0098.


UNAUTHORIZED TELEPHONE SOLICITATION

September 24, 2015

OLG advises Winner’s Circle Reward members of an unauthorized telephone solicitation that claims to provide additional WCR points. This solicitation instructs people to call a phone number for more information where they are then asked for personal credit card information.

OLG is not conducting any such solicitation and any WCR members receiving such a call should report the incident to police by calling the CANADIAN ANTI-FRAUD CENTRE (formerly known as PHONEBUSTERS) at 1-888-495-8501 or online at http://www.antifraudcentre-centreantifraude.ca

Winner’s Circle Rewards would never ask for credit card information over the phone and the winning member would have to visit one of our 22 Gaming properties in person to claim a prize. Also, our staff always identifies themselves as calling from the Winner’s Circle Rewards program and the specific Gaming site.

Under our Privacy Policy, OLG does not sell personal information it collects from customers and fully complies with provincial privacy protection.

Reporting Potential Fraud

If you suspect that you’ve been a victim of fraud after buying or redeeming your lottery ticket(s),
please notify OLG immediately by calling:


1-800-387-0098


Learn more about identifying fraud